Privacy Policy

1. Who We Are

Absolute Excavating LLC ("Company," "we," "us," or "our") is a licensed excavation contractor located in Colorado Springs, Colorado. We provide sewer line repair and replacement, septic system installation and repair, sewer camera inspections, water line repair, and site excavation services to residential and commercial customers throughout El Paso County and surrounding areas.

Business Contact Information:
Absolute Excavating LLC
Colorado Springs, CO
Phone: 719-440-6000
Email: absoluteexcavatingllc@gmail.com
Website: absoluteexcavatingllc.com

2. Information We Collect

We collect information you provide directly to us when you:

• Submit a contact or quote request form on our website
• Call us at 719-440-6000
• Send us an email
• Communicate with us via SMS text message

Information You Provide

• Contact Information: First and last name, phone number, email address
• Property Information: Service address or property location
• Project Details: Description of the issue, service type requested, preferred timing
• Communications: Content of any messages, emails, or calls exchanged with us

Information Collected Automatically

• Website Usage: Pages visited, browser type, IP address, and referring URLs — collected via standard server logs
• We do not use advertising trackers or third-party analytics that sell your data

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your service inquiry or quote request
• To schedule and coordinate excavation, sewer, or septic work at your property
• To send appointment reminders and project updates
• To send SMS text messages about your inquiry or project, if you have opted in
• To follow up after completed work to ensure your satisfaction
• To maintain records of services provided for warranty and legal compliance purposes
• To improve our website and customer communication processes

We will only use your information for the purposes described above. We do not use your personal information for any unrelated marketing or advertising purposes without your explicit consent.

4. SMS / Text Message Communications

How We Obtain SMS Consent

We obtain your express written consent before sending you SMS messages. Consent is obtained when you:

• Check the SMS consent checkbox on our website contact form and submit a quote request, or
• Verbally confirm during a phone call that you consent to receive text messages

Consent to receive SMS messages is never a condition of purchasing our services. You may opt out at any time without affecting your ability to receive our excavation services.

SMS Data Usage

Your mobile phone number and SMS consent status are stored securely in our customer relationship management (CRM) system (GoHighLevel). We use this data exclusively to send service-related communications as described above. We do not share, sell, or rent your mobile phone number to third parties for their own marketing purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers

We use trusted third-party service providers who assist us in operating our business. These providers are contractually bound to protect your information and may only use it to perform services on our behalf:

• GoHighLevel (GHL): Customer relationship management (CRM) and communications platform — stores contact records and manages follow-up communications
• Twilio: SMS and voice communication delivery service — used to send text messages you have consented to receive
• Anthropic Claude AI: Used to generate initial SMS responses to inquiries — no personal data is stored by Anthropic beyond standard API processing

Legal Requirements

We may disclose your information if required to do so by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, or investigate fraud.

Business Transfers

In the event of a sale, merger, or transfer of all or part of Absolute Excavating LLC, your information may be transferred as a business asset. You will be notified via email or a prominent notice on our website of any such change.

6. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with Colorado state contractor recordkeeping requirements
• Resolve disputes and enforce our agreements

Customer contact and project records are generally retained for a minimum of 7 years following the completion of services, consistent with Colorado contractor licensing and warranty obligations. SMS consent records are retained for a minimum of 4 years.

You may request deletion of your personal information at any time by contacting us at absoluteexcavatingllc@gmail.com. We will honor such requests to the extent permitted by law and our legal obligations.

7. Your Rights & Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Opt-Out of SMS: Reply STOP to any text message or contact us to be removed from our SMS list immediately
• Opt-Out of Email: Contact us at absoluteexcavatingllc@gmail.com to be removed from any email communications

To exercise any of these rights, contact us at 719-440-6000 or absoluteexcavatingllc@gmail.com. We will respond to all requests within 30 days.

8. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our customer data is stored in GoHighLevel, which employs industry-standard encryption and security practices.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

9. Children's Privacy

Our services and website are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will delete such information promptly. If you believe we have collected information from a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

For material changes that affect how we use your SMS data or contact information, we will notify you directly via SMS or email before the changes take effect.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

This Privacy Policy is provided for informational purposes and is intended to comply with applicable U.S. federal and Colorado state privacy laws, as well as CTIA Messaging Principles and Best Practices for A2P SMS communications. This document does not constitute legal advice. Consult a licensed attorney for legal guidance specific to your business situation.